Return & Refund Policy – Jacket Attire

At Jacket Attire, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a clear and simple return and refund process as outlined below.

30 Days Return & Exchange

  1. Eligibility for Returns:

  • Returns and exchanges are accepted within 30 days of delivery.
  • Items must be unused, unworn, unaltered, and in their original condition and packaging.
  • Items that are damaged, altered, or worn are not eligible for return.

  1. How to Initiate a Return:

  • To return your order, contact us via email at contact@jacketattire.com. with your order number and reason for return. 
  • Our customer support team will provide return instructions and authorization. 

  1. Return Shipping Costs

  • Customers are responsible for return shipping costs. 
  • If the return is due to an error on our part (wrong or defective item), we will cover the return shipping cost. 

Refunds

  1. Refund Processing Time:

  • Once your returned item is received and inspected, you will be notified via email regarding approval or rejection of your refund.
  • Approved refunds are processed within 5–7 business days, depending on your bank or payment provider 

  1. Partial Refunds:

  • Partial refunds may be issued in limited cases if an item is returned in a condition different from its original state.

  1. Non-Returnable Items 

  • Sale items, promotional products, and gift cards are non-returnable and non-refundable.  

Exchanges

  1. Eligibility for Exchanges:

  • Exchanges are available for eligible items within 30 days of delivery. 
  • Customers are responsible for shipping costs related to exchanges.
  • Exchange requests follow the same process as returns.

Company Information:

Customer Service Opening Hours:

Have questions about our Privacy Policy? We’re here to help. Please get in touch with us at:

  • Monday-Friday 9:00am – 6:00pm
  • Time Zone: TX, USA – GMT-6
  • Response Time: Within one day (Monday–Sunday)