Return and Exchange

Jacket Attire is a famous fashion spot among the people who increased its popularity by having a friendly relationship with customers and providing them with top-notch quality materials and friendly relations with them. Furthermore, we understand that sometimes customers do not get their expected piece, which is also not accepted by us. To make them happy and relaxed, we provide amazing services like refund and return options. Below are the details of our smooth return and refund policy. 

30 Days Return & Exchange

  1. Eligibility:

  • If you want to return your parcel, then you just have a time limit of 30 days. 
  • Be aware that the parcel is in its original state and not used. However, we will not accept torn or altered pieces. 

  1. Initiating a Return:

  • To return your order, contact us via email at contact@jacketattire.com. Make sure to provide them with your correct order number and the reason for return. 
  • Our customer service team will provide you with the return permit and will guide you on how to proceed with the procedure. 

  1. Return Shipping:

  • The customer has to bear the cost of return shipping. 
  • If there is an error from our side, then we will bear the shipping cost. Don’t worry.

  1. Packaging: 

  • Please make sure that during the return time, the parcel is packed in its original way; it really helps us and makes the process efficient. Furthermore, the original packaging makes sure to get it in good condition. 

Refunds

  1. Processing Time:

  • After having or inspecting your returned parcel, you will be notified by email of whether you are eligible for a refund or not.
  • Once you get approval from our side, your refund amount is instantly processed. Furthermore, you have to be patient, as the transaction will take 5-7 working days depending on your bank or credit card company service. 

  1. Partial Refunds:

  • In rare cases, the partial amount is refundable according to the criteria and if the item is in good condition or slightly used. 

  1. Refund Exceptions: 

  • If the order belongs to the family of sale category, is a gift card, or is from a promotional item, then we are sorry. They are not refundable and returnable.  

Exchanges

  1. Eligibility for Exchanges:

  • If the items fulfilled our return eligibility, then we offer an exchange. However, if you want to change your size and style, then we can but after fulfilling the criteria. How to exchange? Go through the above guidance. 

  1. Shipping Costs:

  • Jacket Attire is not responsible for the return shipping cost or also for the reshipping cost in case of exchange. After the completion of your return process, we will guide you on how to place an exchange order. 

Important Notes

Customer Service: We have a respected customer service team who are always ready to cater to you. If you face any difficulties regarding the return and refund service or want to clear your questions on this policy, then feel free to get assistance from us via the Contact Page. We will respond to you as soon as we can. 

Thank you for choosing us for your favorite outfit shopping. We deliver the best quality at such a reasonable price at your door.