Return & Refund Policy – Jacket Attire

At Jacket Attire, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a clear and simple return and refund process as outlined below.

30 Days Return & Exchange

  1. Eligibility for Returns:

  • Returns and exchanges are accepted within 30 days of delivery.
  • Items must be unused, unworn, unaltered, and in their original condition and packaging.
  • Items that are damaged, altered, or worn are not eligible for return.

  1. How to Initiate a Return:

  • To return your order, contact us via email at contact@jacketattire.com. with your order number and reason for return. 
  • Our customer support team will provide return instructions and authorization. 

  1. Return Shipping Costs

  • Customers are responsible for return shipping costs. 
  • If the return is due to an error on our part (wrong or defective item), we will cover the return shipping cost. 

Refunds

  1. Refund Processing Time:

  • Once your returned item is received and inspected, you will be notified via email regarding approval or rejection of your refund.
  • Approved refunds are processed within 5–7 business days, depending on your bank or payment provider 

  1. Partial Refunds:

  • Partial refunds may be issued in limited cases if an item is returned in a condition different from its original state.

  1. Non-Returnable Items 

  • Sale items, promotional products, and gift cards are non-returnable and non-refundable.  

Exchanges

  1. Eligibility for Exchanges:

  • Exchanges are available for eligible items within 30 days of delivery. 
  • Customers are responsible for shipping costs related to exchanges.
  • Exchange requests follow the same process as returns.

Important Notes

If you have any questions about returns, refunds, or exchanges, please contact us through our Contact Us page or email us at contact@jacketattire.com. Our support team is happy to assist you. 

Thank you for choosing us for your favorite outfit shopping. We deliver the best quality at such a reasonable price at your door.